Privacy Policy · FluidDocs

Welcome to FluidForm, Inc. ("FluidDocs," "we," "us," or "our"). This Privacy Policy describes how we collect, use, and share information about you when you use our services ("Services"). By using our Services, you agree to the terms outlined in this policy.

1. Changes to This Privacy Policy

We may update this policy occasionally. If material changes occur, we will notify you (e.g., via email or in-product notification). Your continued use of the Services after the update constitutes acceptance.

2. Information We Collect

A. Information You Provide

Account Info: Such as email, name, and billing details.
Support Communications: Information you send when contacting support.
User Content: Any content you upload, create, or submit within the Services.

B. Automatically Collected Info

Device & Usage Data: Includes IP address, browser type, device identifiers, time stamps, and activity logs.
Cookies & Tracking Technologies: We use cookies and similar tools for functionality, analytics, and improving your experience.

C. Third-Party Data

We may receive information from third parties (e.g., if you sign up via Google or Slack), subject to your permissions and their policies.

3. How We Use Your Information

We use your data to:

Provide, maintain, and enhance the Services.
Communicate updates, respond to inquiries, and send technical notices.
Process payments and manage subscriptions.
Personalize your user experience.
Protect against fraud and ensure safety and integrity.
Comply with legal obligations.

4. Information Sharing & Disclosure

Service Providers: We share your info with vendors assisting in operations (e.g., payment processors, analytics tools).
Legal & Safety: We disclose information if required by law or to protect rights.
Aggregated Data: We may use anonymized, aggregated data for analytics or research.

5. Data Retention & Deletion

We retain personal data as long as necessary to provide the Services, comply with legal obligations, or for legitimate business purposes. You may request deletion of your personal information in compliance with applicable laws.

6. Your Privacy Choices

Account Settings: Manage notifications, data preferences, or privacy-related toggles where applicable.
Opt-Out Rights: You may opt out of non-essential communications or data uses as allowed by law.
Access & Deletion Requests: Contact us to access, update, or delete your information—subject to lawful exceptions.

7. Security Measures

We employ administrative, technical, and physical safeguards to protect your information. We regularly review our practices and engage with third-party audits and assessments to ensure data protection.

8. Privacy of Minors

Users must be at least 13 years old to use our Services. We do not knowingly collect personal data from children under 13. If you're under 13, please do not provide personal data.

9. International Users

If you're in regions like the EU, UK, or other privacy-regulated areas, we comply with applicable laws such as GDPR. Contact us if you'd like to understand how your rights apply.

10. Contact Us

If you have any questions or concerns about this policy, contact us at:

FluidForm, Inc.
2261 Market Street STE 85091 San Francisco, CA 94114
hello@fluiddocs.ai